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Hospitality Service Skill Set

Hospitality Service Skill Set

State ID: AE381

WA has a large and vibrant hospitality industry, from bars and cafes through to world class restaurants and venues, hotels and resorts. Hospitality offers a range of both entry level jobs and career progression opportunities. If you’re keen to get back into the hospitality service industry or just get started, this skill set is for you.

You will learn responsible service of alcohol (RSA), barista skills using commercial machines, how to communicate effectively and provide quality service to customers including establishing rapport, determining and addressing their needs, and responding and managing complaints. You’ll also learn how to process cash and other payments using business technology and reconcile takings at the end of the service period or day. The skillset also includes infection control and prevention procedures and food safety.


Course Content

This skill set includes the following unit of competency:
SITHFAB002 Provide responsible service of alcohol
SITHFAB005 Prepare and serve espresso coffee
SITHFAB007 Serve food and beverage
SITXCCS006 Provide service to customers
SITXFIN001 Process financial transactions
SITXFSA001 Use hygiene practices for food safety
HLTINFCOV001 Comply with infection prevention and control policies and procedures


Delivery Methods

Delivery consists of:
 Face-to-Face Classroom Training: 2 days per week (4 hours a day)
 Virtual Classroom Sessions: Weekly sessions through Microsoft Teams
 Online Self-Paced Learning: Access our online learning portal and complete learning and assessment in your own time
 Workplace: Practical assessments conducted in your workplace

Support is provided throughout the course by a dedicated trainer/assessor.

Custom training delivery and dates are available for groups. If you would like more information please contact us.

Course dates and enrolment links are provided below under Enrol Now.


Course Duration

The course is delivered over 8 weeks.

Course duration depends on each individual student and when they have completed all their learning and assessment requirements.


Course Fees

This course is free under the Jobs and Skills WA Skills Ready initiative. All fees are 100% subsidised by the WA State Government so that there is no cost to you. Fees apply for non-eligible students.

 Funding Type Tuition Fee
 Non-Concession $469.80
 Concession Free

Fees are indicative only and are subject to change given individual circumstances at enrolment, such as credit transfers and delivery arrangements.


Funding Eligibility

This course is 100% free for eligible students that meet one or more of the following criteria:


Entry Requirements

You will require access to a workplace to complete practical assessments.

Computer and internet access is required to participate in virtual classroom training and complete online learning and assessment.


Enrol Now

Click on the relevant enrolment link and complete the registration form. Our Support Team will contact you to discuss your course requirements. If you have any questions please contact us.

Mondays and Tuesdays, 10am – 2pm, Face-to-face, Commencing 12th July  

Course Name

Hospitality Service Skill Set

Course Cost

Funding available for eligible students

Course Date

Enrol

Delivery Methods

Face-to-Face Classroom

Virtual Classroom

Online

Workplace

Recognition of Prior Learning (RPL)

Course Duration

8 weeks delivery

Additional Information

Course customisation is available

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