Why a Career in Working in the Community and Supporting Others Starts with a Certificate III in Community Services
Ever wondered what it’s like to make a real difference in someone’s life—every single day?
Meet Alex, a case worker in the community services sector. From early morning home visits to afternoon advocacy meetings, Alex’s day is full of purpose, connection, and the kind of job satisfaction that can’t be measured in numbers.
Whether supporting young people, helping seniors access services, or connecting vulnerable families to vital resources, case workers like Alex are the quiet heroes of our community. And it all starts with the CHC32015 Certificate III in Community Services.
7:30 AM – Coffee and Case Notes
Alex starts the day at the community Centre, reviewing client updates and planning the day’s visits. Today’s schedule includes:
- A home visit to check in on an elderly client recovering from surgery
- A youth housing referral
- A family support planning session
“Every day is different. You never know what challenges or wins the day will bring.”
The Certificate III in Community Services equips students with the communication, planning, and safety skills needed to hit the ground running in support roles.
9:00 AM – Supporting Clients at Home
Alex’s first visit is to Maria, a 72-year-old woman adjusting to life after a fall. Alex checks that Maria’s support services are in place and that her fridge is stocked. They chat about her concerns, and Alex notes some minor issues to follow up with local health services.
This hands-on, person-cantered work is at the heart of community services—and it’s why empathy, listening skills, and cultural awareness are a core part of the Certificate III training.
11:30 AM – Advocacy and Referrals
Next up: a meeting with a 17-year-old who’s recently left foster care. Alex walks them through available youth accommodation programs and helps them complete a referral form.
“Being a support worker is about empowering people to access what they’re entitled to. Sometimes, it’s just helping them believe they deserve it.”
Students in the Certificate III learn about referral networks, privacy and confidentiality, and how to navigate the systems that support clients in need.
1:30 PM – Team Debrief and Professional Learning
Back at the Centre, Alex joins the team for a quick debrief and a staff PD session on mental health first aid. Community service is a team effort, and ongoing training is key.
The Certificate III encourages lifelong learning, offering a strong foundation to grow into higher qualifications or specialist roles, from case management to youth work and community development.
3:00 PM – Admin, Notes, and Next Steps
Alex finishes the day by updating case notes, scheduling follow-ups, and planning tomorrow’s visits. It’s not glamorous—but it’s essential.
“It’s not just about turning up. It’s about making sure we’re accountable, informed, and always improving.”
The CHC32015 Certificate III helps students master real-world skills like documentation, boundaries, and ethical practice—preparing them for the challenges of real community work.
Ready to Get Started?
If you’ve got a heart for people and a passion for making a difference, the CHC32015 Certificate III in Community Services is your starting point. You’ll gain:
- Practical, work-ready skills
- Insights into client communication, service referrals, and workplace safety
- A nationally recognized qualification to launch your career in one of Australia’s fastest-growing sectors
Your community needs you. Are you ready to take the first step?
Contact us today or you can email us at info@skillstrategies.edu.au for more information