National ID: SIT50116
This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.
This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.
This qualification consists of 23 units of competency:
• 12 core unit
• 11 elective units
BSBDIV501 Manage diversity in the workplace
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
SITXFIN002 Interpret financial information
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXMGT002 Establish and conduct business relationships
SITXWHS003 Implement and monitor work health and safety practices
SITTGDE004 Lead tour groups
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
SITTTSL007 Process reservations
SITTTSL008 Book supplier products and services
SITXCCS002 Provide visitor information
BSBCMM401 Make a presentation
BSBITU306 Design and produce business documents
BSBMKG401 Profile the market
SITXFSA001 Use hygienic practices for food safety
SITXWHS002 Identify hazards, assess and control safety risks
A range of elective units are available to meet your specific needs.
The following delivery methods are available:
Start any time and work at your own pace. You will be supported by a dedicated trainer/assessor and have 24/7 access to our online learning platform where you can complete your learning and assessment at any time.
Recognition of Prior Learning (RPL)
Recognition of prior learning (RPL) pathways are available for suitable students. For more information on RPL click here.
This qualification can be completed through traineeship arrangements. For more information click here.
Course dates and enrolment links are provided at the end of this page under Enrol Now.
Approximately 1 – 2 years depending on the type of enrolment.
Completion depends on each individual student, including their availability and previous experience.
Regular submission of assessments is a requirement of this course. A training and assessment schedule will be discussed with you and provided by your Trainer/Assessor.
Tuition Fee: $5,000
Fees are indicative only and are subject to change given individual circumstances at enrolment, such as chosen elective units, credit transfers and delivery arrangements.
You will need to have relevant role in a suitable workplace to complete the learning and assessment requirements.
You also require a computer with internet access to complete online components of this course.
Click on the relevant enrolment link and complete the registration form. Our Support Team will contact you to discuss your course requirements. If you have any questions please contact us.
|Online (start any time)||Enrol|
|RPL (start any time)||Enrol|
SIT50116 Diploma of Travel and Tourism Management
Recognition of Prior Learning (RPL)
Approximately 1 – 2 years
Course customisation is available