SIT30622 Certificate III in Hospitality
This qualification will help you develop the skills and knowledge to perform the roles in hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement and under limited supervision you will acquire the skills and knowledge to perform work activities to a competent level. You will learn responsible service of alcohol (RSA), barista skills using commercial machines, how to communicate effectively and provide quality service to customers including establishing rapport, determining, and addressing their needs, and responding and managing complaints. You’ll also learn how to process cash and other payments using business technology and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety.
There are 15 units included in each section of this program comprising six (6) compulsory (core) and 9 elective units each, which can be selected from a wide range of business and related units. A sample course structure for Cafe, Restaurant and School based only program would be as follows:
- SITHIND006 Source and use information on the hospitality industry.
- SITHIND008 Work effectively in hospitality service.
- SITXCCS014 Provide service to customers.
- SITXCOM007 Show social and cultural sensitivity.
- SITXHRM007 Coach others in job skills
- SITXWHS005 Participate in safe work practices.
- SITXFSA005 Use hygienic practices for food safety.
- SITHCCC025 Prepare and present sandwiches.
- SITHKOP009 Clean kitchen premises and equipment
- SITHFAB024 Prepare and serve non-alcoholic beverages.
- SITHFAB025 Prepare and serve espresso coffee.
- SITHFAB027 Serve food and beverage.
- SITXFSA006 Participate in safe food handling practices.
- SITXCOM006 Source and present information
- SITXFIN007 Process financial transactions.
Face to face
Practical Training is conducted in the workplace.
$400 annual concession rate (plus any resource fees) applies toRead Less Read More
- Persons aged 15—24 years at the time of enrolment (excluding students enrolled at school)
- Persons and dependents of persons in receipt of services from one of the following Commonwealth support or employment services programs:
Online Employment Services
- Persons and dependents of persons receiving the Youth Allowance, AUSTUDY or ABSTUDY
- Persons and dependents of persons holding:
Pensioner concession card or Health Care Card; or
Repatriation Health Benefits Card issued by the Department of Veterans’ Affairs
- Dependents of persons who are inmates of a custodial institution
$1200 annually for others (Capped)