Business Ready Skill Set

Business Ready Skill Set

State ID: AE149 (Fee Free)



The Business Ready skill set gives you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback.


Course Content

You will learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.

The Business Ready skill set will prepare you for an entry level business administration role across a range of industry sectors

Completing this free skill set will be recognised by a Statement of Attainment for the following nationally accredited units of competency:

  • BSBCUS201 Deliver a service to customers
  • BSBITU211 Produce digital text documents
  • BSBWHS201 Contribute to health and safety of others
  • BSBWOR202 Organise and complete daily work activities
  • BSBWOR204 Use business technology


Course Delivery

Delivery options:

  • Face-to-face training at our Mandurah training centre
  • Virtual classroom training using Microsoft Teams


Delivery includes:

  • 6 week course
  • 3 hours per week of face-to-face or virtual classroom training
  • Access to our online learning portal where you can complete learning and assessment in your own time
  • Industry expert trainer/assessor support
  • Recognition of prior learning (RPL) options available


Course Duration

6 – 12 weeks.

Completion of this course depends on each individual student and when all assessments are successfully completed.



This course is free to eligible through Jobs and Skills WA Lower fees, local skills initiative. All fees are 100% subsidised by the WA State Government, through Jobs and Skills WA, so that there is no cost to you. For more information visit Job and Skills WA.

The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees.

Fees apply for non-eligible students. If you have an enquiry regarding eligibility and fees please contact us.



This skill set is free to students who meet one or more of the following criteria:

Students who do not meet one or more of the criteria listed above are able to enrol in the skill sets and pay the applicable course and resource fees in accordance with the Department of Training and Workforce Development’s current Fees and Charges Policy, available at dtwd.wa.gov.au.

For more information please contact us.


Course Outcomes

Career prospects:

  • Administrator
  • General Clerk
  • Receptionist


Further education:

  • Certificate II in Business
  • Certificate III in Business
  • Certificate IV in Business


Find out more about our courses in Business and Finance.


Course Dates

Face-to-face training commencing:

Tuesday, 3rd November, 9am – 12pm (Mandurah)

Virtual classroom training commencing:

Tuesday, 3rd November, 1pm – 4pm


Additional dates are available for group training. If you would like more information please contact us.

Course Name

Business Ready Skill Set

Course Cost

Free for eligible students

Course Date




Virtual classroom


6 – 12 weeks

Additional Information

Visit Jobs and Skills WA, Skills Ready for more information.