BSB40315 Certificate IV in Customer Engagement


This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.

Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.


Customer service has become one of the most important elements of a good business. Good customer service is important for companies not only to survive, but also thrive.

The Certificate IV in Customer Engagement will enable you to enhance your customer service to deliver premium service to your clients. This may include implementing customer service standards, responding to complex customer requests, operational planning and effective team leadership skills.

General Information

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication.

There are no entry requirements for this qualification.

Course Name

BSB40315 Certificate IV in Customer Engagement

Course Cost

From $ 1,950 (online delivery)

Course Date

Enrol anytime for online delivery



  • Online
  • In-house bespoke group training


0.5 – 2 years

Additional Information

Recognition of Prior Learning (RPL) pathway available.

Course customisation is available, please contact us to discuss your requirements.