Retail Services

The retail industry has struggled in the last decade. There has been a change in the way business has been done which has affected both large and small retailers. It is an increasingly competitive and pressured landscape and it is vital for retailers to keep up to date with customer behaviour and new trends in delivering products and services. We can deliver training from entry level to leadership that will impact on your bottom line now and prepare you for the future.

Retail Services

Our qualifications are delivered through blended learning options that include face-to-face, online, virtual and in the workplace.

All our courses can be contextualised and delivered as in-house bespoke group training to meet your organisation's needs.
We offer industry relevant professional development training courses on a wide range of topics. Courses are delivered online and face-to-face at our training premises in Balcatta and Mandurah.

Our training can be offered as bespoke group training and delivered on-site at your organisation. Please contact us to discuss your specific training needs or to receive an obligation free quote.

Customer Service




Other courses available are:

Customer Service Strategies | Dealing with Difficult People | Telephone Skills


Sales and Marketing




Other courses available are:

Develop a Marketing Strategy | Sales and Service Markets | Sales Strategy for Growth | Business Development | Relationship Management | Networking Digital and In Person | LinkedIn



Delivery MethodsE-Learning

Our accredited courses can be undertaken online on any device at any time through our Moodle platform. Rest assured that you or your staff will be supported and guided by our experienced facilitators and trainers along the learning journey.

Blended Learning

Our courses can be undertaken through blended delivery which is a combination of online, self-paced learning and a face-to-face component.

Classroom / Group Training

For organisation’s that are looking for a more personalised approach, we offer group training for most of our training programs. Our highly customised group training can be delivered on-site or at our Balcatta or Mandurah training venue.

Customisation / Bespoke

We pride ourselves on offering flexible learning pathways and offer a learner the option to choose from a range of units to customise a qualification to best meet their personal and/or professional learning needs.

We also take the opportunity to customise these programs within regulation to meet any relevant organisational necessities, making our programs a more comprehensive and valid experience for the participants. This can include extra course content, workplace coaching and mentoring and other supportive initiatives to guarantee a memorable program that delivers.