National ID: SIT30116 | State ID: AZV7
This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.
This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.
This qualification consists of 15 units of competency:
• 4 core unit
• 11 elective units
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
SITXCOM001 Source and present information
SITXCOM003 Provide a briefing or scripted commentary
SITXCCS002 Provide visitor information
SITXWHS002 Identify hazards, assess and control safety risks
SIRXPDK001 Advise on products and services
BSBCMM301 Process customer complaints
BSBFLM303 Contribute to effective workplace relationships
BSBITU306 Design and produce business documents
BSBITU312 Create electronic presentations
BSBWOR203 Work effectively with others
BSBWOR301 Organise personal work priorities and development
A range of elective units are available to meet your specific needs.
The following delivery methods are available:
Start any time and work at your own pace. You will be supported by a dedicated trainer/assessor and have 24/7 access to our online learning platform where you can complete your learning and assessment at any time.
Recognition of Prior Learning (RPL)
Recognition of prior learning (RPL) pathways are available for suitable students. For more information on RPL click here.
This qualification can be completed through traineeship arrangements. For more information click here.
Course dates and enrolment links are provided at the end of this page under Enrol Now.
Approximately 1 year depending on enrolment type.
Completion depends on each individual student, including their availability and previous experience.
Regular submission of assessments is a requirement of this course. A training and assessment schedule will be discussed with you and provided by your Trainer/Assessor.
This course is half price under the Jobs and Skills WA Lower Fees, Local Skills initiative. Fees are capped for Western Australian residents at $1,200 and $400 if you’re aged 15—24 or eligible for a concession. Fees apply for non-eligible students.
|Funding Type||Tuition Fee|
Fees are indicative only and are subject to change given individual circumstances at enrolment, such as chosen elective units, credit transfers, delivery arrangements and resources.
$400 annual concession rate (plus resource fees) applies to:
♦ Persons aged 15—24 years at the time of enrolment (excluding students enrolled at school)
♦ Persons and dependents of persons receiving JobKeeper payment
♦ Persons and dependents of persons in receipt of services from one of the following Commonwealth support or employment services programs:
– Online Employment Services
♦ Persons and dependents of persons receiving the Youth Allowance, AUSTUDY or ABSTUDY
♦ Persons and dependents of persons holding:
– a pensioner concession card or Health Care Card; or
– a Repatriation Health Benefits Card issued by the Department of Veterans’ Affairs
♦ Dependents of persons who are inmates of a custodial institution
$1,200 annual non-concession rate (plus resource fees) applies to all other WA residents.
There are no formal requirements however it is strongly recommended that you have current employment or access to a workplace to complete assessments.
You will need a computer with internet access to complete online components of this course.
Click on the relevant enrolment link and complete the registration form. Our Support Team will contact you to discuss your course requirements. If you have any questions please contact us.
|Online (start any time)||Enrol|
|RPL (start any time)||Enrol|