Keeping happy customers

Keeping Happy Customers


Most companies still devote most of their resources to finding new customers (acquisition). It cost far less to keep a happy customer (retention) than to find a new one. 

Loyal customers are also more profitable as they are return buyers that have already experienced your brand promise. They are brand advocates and are the source of new business.

Who is it for

This course is designed for anyone who has a direct impact on how customer services are delivered and who can implement change in their business.

Course outline

  • Client satisfaction – what does it look like for your organisation
  • What clients expect from a business
  • Focus on the ‘little things’ 
  • Loyal customers are more profitable
  • Making your brand stand out from the crowed through retention
  • Engaged and loyal customers and the benefits for your business
  • Dealing with complaints and difficult customers
  • Online customer management


The course is delivered as an interactive workshop that involves group discussions, business specific activities and the creation of an action plan. 

We can tailor the course to your organisation’s needs and deliver as a group in-house training. Please contact us to discuss your requirements or receive an obligation free quote. 



Course Name

Keeping happy customers

Course Cost

$599 + GST

Course Date




1 day, 9.00am – 4.00pm

Morning tea, lunch and afternoon tea are included

Free coffee and tea throughout the day

Additional Information

We can deliver this course in-house as group training and tailor it to suit your business needs.