Most companies still devote most of their resources to finding new customers (acquisition). It cost far less to keep a happy customer (retention) than to find a new one.
Loyal customers are also more profitable as they are return buyers that have already experienced your brand promise. They are brand advocates and are the source of new business.
This course is designed for anyone who has a direct impact on how customer services are delivered and who can implement change in their business.
The course is delivered as an interactive workshop that involves group discussions, business specific activities and the creation of an action plan.
We can tailor the course to your organisation’s needs and deliver as a group in-house training. Please contact us to discuss your requirements or receive an obligation free quote.
Keeping happy customers
$599 + GST
1 day, 9.00am – 4.00pm
Morning tea, lunch and afternoon tea are included
Free coffee and tea throughout the day
We can deliver this course in-house as group training and tailor it to suit your business needs.